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Whether you need guidance choosing the perfect pergola or have a question about your patio furniture order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have not received tracking details within 3 business days, please contact us and we will look into it right away.
What is your return policy?
We offer 30-Day Returns on eligible items. If your patio furniture, fire pit, or other purchase does not meet your expectations, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different style or color?
Yes, exchanges are available within our return window. Simply reach out to our team with your order number and the item you would like instead, and we will walk you through the steps.
How do I choose the right pergola size for my patio?
Start by measuring the area where you plan to install the pergola, leaving a few extra feet on each side for clearance. Consider how you will use the space, whether for dining, lounging, or entertaining, and our team can help recommend the best fit for your layout.
Are your fire pits safe for use on a wooden deck?
Many of our fire pits are designed for use on a variety of surfaces, but we recommend checking the product specifications for heat clearance requirements. Using a fire-rated pad underneath is a smart precaution when placing a fire pit on a wooden deck.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with tracking on every shipment.
30-Day Returns
Owned and operated by Zenith Backyard Living, we stand behind every product with our straightforward return policy.
